Sleep Trial Mattresses
If you are not completely satisfied with your new mattress after the 30-day trial period, you may process an exchange or return (on select mattresses) on the mattress for a one-time refund, minus restocking and pick-up fees*. All mattress refunds are processed per the return and exchange policies of Living Spaces or Revive.
- Tempur-Pedic, Serta and Stearns and Foster Sleep Trial mattresses allow a ONE-TIME refund/exchange per mattress. If you exchange your mattress for a different mattress, you cannot return/exchange again.
- Simmons Beautyrest Black & Simmons Beautyrest Hybrid Sleep Trial mattresses allow a ONE-TIME exchange per mattress. This exchange must be done for another Simmons Beautyrest Hybrid or Beautyrest Black mattress. When processing the exchange for another Simmons mattress you will be refunded the difference if you switch to a lower priced item and you will pay the difference if you upgrade in price. Either way you will pay the restocking and pick up fees per company policy. If you exchange your mattress for a different mattress, you cannot return/exchange again.
- Living Spaces and Revive require that you retain possession of the mattress for a minimum of 30 days before deciding to return the mattress. This is to give your body adequate time to adjust to the new style of mattress you have purchased. Some mattresses come with a slight non-toxic odor that will dissipate; this odor does not indicate a defect in construction.
- If you decide to return your mattress, the mattress and flat foundation(s) cannot be damaged. This includes, but is not limited to: stains, tears and punctures. You will be charged a pick-up fee.
- The restocking fee is $199 per mattress set (mattress and flat foundation(s)). The pick-up fee is based on the amount charged for your delivery zone return or exchange.
- Mattress bedding accessories i.e. pillows, sheets, protectors and adjustable bases are non-refundable, non-returnable, or exchangeable. If you decide to return the mattress, the retail value of any "free" accessory given during a promotion will be deducted from the refund amount.
- All mattress sales are final unless the guest selects a mattress with a Sleep Trial period.
Sleep Trial Eligible Mattress Lists
90 Day Trial
- Flex Prima
- Cloud Luxe
- Cloud Prima
- Cloud Elite
- Cloud Supreme
- Rhapsody Breeze
- Contour Supreme
- Contour Elite
- Contour Elite Breeze
- Contour Supreme Breeze
- Contour Rhapsody Breeze
- Contour Rhapsody Luxe
- Flex Supreme
- Flex Supreme Breeze
- Flex Elite
- Tempur Legacy
90 Day Trial
- Ventura
- Victory
- Vivid
- Natasha Plush Pillow
- Katarina Luxury Firm Pillow
- Calista Extra Firm
120 Day Trial
- Fore Sight
- Guidance
- Savant 111 Plush
- Savant 111 Cushion Firm
- Recognition Plush
- Recognition Extra Firm
- Applause 11 Plush
- Applause 11 Firm
- Advisor Pillow Top
- Blue 100
- Blue 300
- Blue 500
- Blue Max 1000
- Genius
- Goodnight
- Insight
- Observer pillow top
- Savant Everfeel Firm
120 Day Trial
- Scarborough Plush Euro Pillow Top
- Scarborough Firm Euro Pillow Top
- Scarborough Luxury Firm
- Scarborough Ultra Firm
- Baywood Luxury Cushion Firm
- Rookwood Luxury Firm
- Tandridge Luxury Firm
- Tandridge Ultra Firm
- Trailwood Luxury Plush
120 Day Trial
- Silver
- Copper
- Cobalt
* Any returns must be coordinated through the customer service department. Please give us a call at 877-266-7300 if you have any questions or concerns.
Delivery Information
Delivery Policy
- Same day delivery available for furniture purchases made before 4:00pm.
- Set-up and assembly included (except accessories).
- Accessory items not eligible for delivery (except for lamps which are eligible for delivery).
- Delivery location must be within our selected delivery zone. See Delivery Page for details.
Delivery
It is your responsibility to ensure that all furniture items will fit through all doorways, up stairwells, down halls, and around corners into the desired location. If Living Spaces is unable to deliver your regular stock furniture to the desired location, you will be charged a 10% restock fee in accordance with our return policy. For any tight fit, the driver may request that you sign a damage waiver prior to attempting delivery.
Please notify LSF of any special requirements in order to complete your delivery. This includes, but is not limited to, small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, proof of insurance for high rise and condominium buildings and service elevator reservations. Orders that are cancelled or rescheduled due to special requirements not communicated prior to delivery will be charged the appropriate fees.
Your delivery date is scheduled at the point of sale. If you need to change your delivery date after you have finalized your purchase, contact our guest services department at 877-266-7300 at least 48 hours prior to your scheduled delivery date, or you will be charged an additional delivery fee.
If you choose a TBD delivery, you agree to be available from 8am - 6pm the day of delivery. The LSF dispatch office will email and call you before 9pm the day prior to confirm a specific three (3) hour delivery window. If you have any questions, please call the guest services department, (877) 266-7300 extension #2.
An authorized adult must be home during your scheduled delivery window to accept and inspect your items and sign the delivery ticket. If no authorized adult is home to receive your scheduled delivery, you will be charged an additional delivery fee to reschedule the second delivery.
LSF reserves the right to schedule a service technician to repair any imperfection noted at the time of delivery.
You are responsible for protecting your floors from damage by laying rugs, blankets, or cardboard down prior to delivery. LSF will not be responsible for damage to any floors.
Our delivery personnel are not permitted to move furniture currently in your home, nor are they allowed to move or set up electrical equipment.
On the day of your delivery, you may track your delivery online. Go to www.livingspaces.com/OrderStatus.aspx Enter your order number to view the progress of your order online.
Pick-Up Information
Rialto Distribution Center Pick-Up Policy
- Customer pick-up hours of operation: 12pm to 9pm every day.
- Same day pick-up is available.
- Please call one hour ahead at 1-951-320-5800 to ensure your items will be ready when you arrive.
- Indicate whether you would like any item pre-assembled.
Phoenix Distribution Center Pick-Up Policy
- Customer pick-up hours of operation: 12pm to 9pm every day.
- Same day pick-up is available.
- Upon request Living Spaces offers free next day assembly.
Retail Store Pick-Up Policy
- Customer pick-up hours of operation: 12pm to 9pm every day.
- Next day pick-up is available.
- No pre-assembly available.
- A retail store pickup must be scheduled at the time of purchase or a call needs to be made to the LSF call center (877-266-7300).
Pick-Ups
For your protection, only the person named on the credit card used to make this order can pick it up. Please bring the credit card and photo ID with you to the pick-up location.
Customer pick-ups are left in the original vendor packaging for safer transport to your home. You are responsible for inspecting all pick-up items prior to loading them into your vehicle and noting any external signs of damage to our dock team. If you pick up an item that has an imperfection or concealed damage, it is your responsibility to return the item to LSF for servicing or exchange. You may pick up your order at any of our retail store locations or distribution center(s) between noon and 9:00 PM local time.
LSF is not responsible for any negligence or vehicle damage in securing merchandise into your vehicle or for any merchandise or vehicle transport damage, vehicle accidents, or personal injuries once the merchandise has left the LSF pick-up dock.
If requested, LSF will transfer your items to an LSF retail store one time at no charge. If you do not pick up your items within 24 hours of transfer, the items will be shipped back to the distribution center. You can pick up the items at the LSF distribution center or you will be charged a $50 fee if you would prefer another transfer.
Return Policy
Returns/Reselections
Living Spaces Furniture (LSF) accepts returns within seven (7) days of your receipt of an item, excluding bedding products. You will be charged a 10% restocking fee on all regular stock furniture returns. Returns on Special Order items are limited to transit damage or manufacturer defect only. Special Order returns due to customer preference, no-fits or any other reason are not accepted. LSF does not accept returns on mattresses, box springs, pillows, comforter sets, or other bedding products. LSF does not charge a restock fee on accessories such as area rugs, lamps, wall art, silk trees, florals, and table and ledge accessories. LSF reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
If returned items need to be picked up from your home, you will be charged a pickup fee. Your initial delivery fee is not refundable. Prices paid at the time of purchase are final. Refunds on purchases made by cash or check will be refunded by mailed check after ten (10) business days of receipt of returned merchandise. Refunds by credit card will post to your account within three (3) business days. GE Capital returns will post to your account within ten (10) business days. If you desire to reselect different furniture, you must go to an LSF retail location within seven (7) days of purchase. If you reselect, LSF will charge a 5% restock fee and a redelivery fee.
Return Policy for Items Shipped via UPS Parcel Shipping
You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us or bring it to a Living Spaces location. Please note that shipping charges are non-refundable. Shipping back to Living Spaces will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected at our distribution center.
Non-Delivered Items
UPS will make 3 delivery attempts. In the event that UPS is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be returned to Living Spaces. At that point, we will issue a refund for the item minus the cost of the original shipping and minus the cost of returning the item to our facility.
Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).
Damaged Items
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at 877-266-7300 to help you with the process.
Steps for Returning an Item or Order
- Please contact a guest services team member to initiate a return at 877-266-7300.
- You will be given an RMA number which is necessary to process a return.
- You can return the item to a Living Spaces location or you can ship the item back to Living Spaces at your expense.
- Please include the RMA # for proper processing when shipping a return to Living Spaces.
Cancellations
If you cancel your order or specific regular stock items on your order less than 48 hours prior to delivery or pickup for any reason, you will be charged a 5% cancellation fee on the items that were cancelled. If you do not take receipt of your regular stock furniture within two weeks of purchase, your order will be cancelled and you will be charged a 5% cancellation fee. Special order items cannot be cancelled for any reason.
Price Disclaimer
The prices displayed on the Living Spaces web site are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. Living Spaces reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).
Living Spaces Limited One (1) Year Warranty on Manufacturer Defects
Living Spaces provides a limited one (1) year furniture warranty against defects in workmanship and material, only. This one (1) year warranty is effective from the date of delivery and covers the cost of defective parts and materials; customers remain responsible for the cost of labor and transportation. To learn more about this limited warranty and how to file a claim please visit our web site at www.livingspaces.com/Warranty.aspx.
California Prop 65
Living Spaces Furniture upholstery products contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.
Penny Authorization on Your Debit Card
You may see a 1 cent charge on your debit card after you buy online. This is part of our anti-fraud system. The 1 cent charge will fall off your card within 3-4 days. There is no action required on your part.
AS-IS Items
As-Is items have no warranties and cannot be returned or exchanged for any reason. All As-Is items must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of your order.
Policy for Items Shipped from Living Spaces Partners
You may not cancel your order, change the quantity of items purchased, or the delivery address. You may return your purchase for a refund of the merchandise cost within 7 days of delivery; all you need to do is ship the item back to us or bring it to a Living Spaces location. Please note that shipping charges are non-refundable. Shipping back to Living Spaces will also be at the customer's expense. Refunds are issued within 48 hours once the item is received and inspected.
Non-Delivered Items
UPS will make 3 delivery attempts. In the event that UPS is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped to Living Spaces. Once item(s) are received your refund may take up to 30 days to process. You will not be refunded the original shipping fee.
Return Eligibilty
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way).
Damaged Items
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. Please contact a guest services team member at 877-266-7300 to help you with the return process.
Shipped Items
If you are returning an item that has been shipped to you, please open this form and follow the instructions listed.
