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Terms of Service
The Care Free Plan, provided by Uniters, is a service contract between you, the original purchaser and consumer, and the provider of the Plan as identified in the Terms and Conditions of the Plan and based on the state in which you purchased the Plan. Palladio, LLC is the administrator of the service contracts.
The Care Free Plan is a third-party service contract intended to help protect the investment in your new Living Spaces home furnishings purchase. The Care Free Plan is valid for new furniture purchased at the same time as the Care Free Plan, and appears on the sales receipt as such. It is valid for five (5) years (ten (10) years for adjustable beds) from the delivery date of your new furniture. It is not renewable and is non-transferable.
Please see the links under Coverage Plans below, or you may call (877) 429-2938 to obtain a copy of the complete Terms and Conditions for your specific Care Free Plan.
Coverage Summary
Terms of Coverage
5 Years
10 Years
Fabric, Leather, Vinyl, Wood, Glass, Laminates, Metal & Stone
Outdoor including Umbrellas
Adjustable Bed

All accidental stains


Accidental rips, tears, punctures


Accidental burns or heat marks


Nail polish


Water and beverage marks or rings


Accidental scratch, gouge, chip, or dent that penetrates the top coat of hard surface finish


Accidental damage to fringe

Structural Failures

A structural or component failure due to a defect in materials and workmanship


Breakage of frames, glass, mirrors, mechanisms, welds, swivel bases, recliner handles and assembled joints


Component mechanical and electrical failures such as defective motors, massagers, vibrating units and heaters


Seam and stitching separation


Zippers, buttons and tufted buttons


Loss of silvering



Adjustable Bed Structural Failures

Breakage of mechanisms including sleeper mechanisms, reclinging mechanisms, heating and vibrating mechanisms


Breakage of steel frames


Breakage of welds


Failure of integral electrical components including wiring, motors and remote control devices

Requesting Service
If you need to file a claim under the Care Free Plan, provided by Uniters, please refer to the Terms and Conditions of your specific Plan and contact the service plan provider using one of three methods:
  • Uniters App (available for iOS on the App Store)
  • Phone (877) 429-2938 , between the hours of 5:00am - 6:00pm (PST), Monday - Friday, and 5:30am - 2:00pm (PST), Saturday
  • Website at
Failure to meet any of the specific requirements under the Terms and Conditions of your Care Free Plan may result in a denial of coverage under the Plan.
Win Win
You win if you use the service and you win if you don’t.
When you purchase a Care Free Plan, provided by Uniters, you will also receive a “Win Win” Certificate. If you do not initiate a claim during the term of your Care Free Plan, you may be eligible to use the Care Free Plan Win Win Certificate to apply the full purchase price of your Care Free Plan toward a future Living Spaces home furnishings purchase, subject to certain restrictions. Please refer to your “Win Win” Certificate for complete Terms and Conditions.